Company: Postmates Members: Maryam Khan & Najia Khan — Designers Tools Used: Figma | Notion | Usability Hub Duration: April 28th - May 17th, 2020
Revitalizing the user's relationship with recent orders to create a meaningful user experience on the Postmates app.
Food delivery apps in the U.S. have become the go-to convenience service when you don't want to leave the house. But unlike its competitors, Postmates isn't just for catered to a restaurant delivery service. Besides takeout, you're also able to order items from grocery stores, pharmacies, and even electronics depending on which stores are available near you. This differentiates Postmates from the market and makes it among the first of its kind.
Adam Ruf, the creator of the UX Design Contest, tasked designers to improve the UX of a food delivery app of our choice. With the recent outbreak of COVID-19, millions of people are sheltered at home. This unexpected turn of events has left food delivery apps in demand now more than ever. So, we asked ourselves:
How might we propose a more meaningful recent orders design to ensure customers have a seamless experience through Postmates' delivery service?
Living in the tri-state area has posed many options of food delivery apps for us to choose from such as:
We did a walk through with each app to gain an insight in to their user experience but ultimately, we decided to choose Postmates because:
Most Unfriendly User Experience
We hit the most roadblocks on Postmates. Their navigation system was frustrating and required us to spend the most time on their app.